ZIWI

Frequently asked questions

New To ZIWI®? Want to know more about our air-drying or steam dried process, our PeakPrey® recipes, or any of our products? We’ve put together some commonly asked questions – and answers – below.

  • Top FAQ

  • Customer account

  • Discount codes

  • Feeding

  • Ingredients

  • Orders

  • Products

  • Returns & exchanges

  • Safety

  • Shop Pay installments

  • Steam & Dried

  • Subscriptions

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From our innovative Z-TWINTECH® air-drying technology to what we believe in, learn more about what ZIWI stands for

From our innovative Z-TWINTECH® air-drying technology to what we believe in, learn more about what ZIWI stands for

World leaders in pet food technology and nutrition

Learn more about how we made pet food better

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Our story and ethics

How a company from New Zealand is helping pets around the world live their best ZIWI® life

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Our farms and farmers

Discover New Zealand, where our animals are ethically raised, our fish are sustainably caught, and meet the passionate people behind it all.

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