FAQ

How does ZIWI ensure the safety of its products?

ZIWI maintains stringent quality control measures at every stage of production. Our ingredients are sourced from reputable farms and fisheries with proven safety records and strict biosecurity protocols. This is...

FAQ

What should customers/consumers do if they have concerns?

At ZIWI, we value the trust you place in us and we’re committed to giving you peace of mind that our products are the very best for your pets. Please...

FAQ

How is ZIWI Peak® Steam & Dried made?

ZIWI Peak Steam & Dried is crafted by blending raw meat (chicken, beef and lamb), organs and whole seafood (mackerel, southern blue whiting, hoki and sardines) with local fruits and...

FAQ

What does Z-MicroSteam mean?

Z-MicroSteam is our innovative two-stage technology.Stage 1: The blended raw ingredients are delicately micro-steamed creating a light, palatable texture.Stage 2: The bite-sized pieces are then gently air-dried to lock in...

FAQ

What temperature is the steaming and air-drying?

The specific temperatures of ZIWI steaming and air- drying are proprietary, however we apply the minimal amount of heat and processing required to create ZIWI Peak Steam & Dried.

FAQ

Is ZIWI Peak Steam & Dried raw?

We add 100% raw meat, organs, and seafood to the recipes to create an alternative-to-raw product that is shelf-stable and safe for your pet.

FAQ

What are ZIWI Peak Steam & Dried premium animal ingredients?

At ZIWI, we only use high-quality meats that have been ethically sourced.Premium animal ingredients included in ZIWI Peak Steam & Dried recipes are as follows:Cat recipes:• Cage-free Chicken with Whole...

FAQ

What is the benefit of not using rendered or dehydrated meats or meals?

ZIWI Peak Steam & Dried is made using only raw meat, organs and whole seafood which are minimally processed to allow us to lock in the maximum nutritional benefits.Raw meat...