FAQ

Why does your Steam & Dried South Pacific Fish recipe for cats no longer contain sardines?

We have updated our Steam & Dried South Pacific Fish recipe for cats by removing sardines and increasing the amount of wild-caught mackerel. This change helps ensure a consistent supply...

FAQ

Why does ZIWI use different shipping carriers like FedEx, UPS, USPS, and Amazon Shipping?

We work with multiple trusted shipping partners—FedEx, UPS, USPS, and Amazon Shipping—to ensure your order arrives as quickly and efficiently as possible. The carrier for each shipment is selected based...

FAQ

How is ZIWI supporting New Zealand’s efforts to manage the outbreak?

New Zealand’s reputation for food production is core to our economic prosperity. That means New Zealand’s reputation relies on our biosecurity standards, regulations, and practices. At ZIWI we demand the...

FAQ

What steps is ZIWI taking in response to the outbreak?

Despite the outbreak being at a single commercial egg farm in Otago in the South Island, ZIWI has proactively implemented additional monitoring and safeguards to make sure you can have...

FAQ

Are ZIWI products at risk of avian flu contamination?

At ZIWI we insist on sourcing our products with strict biosecurity protocols in place. This is part of our commitment to ensuring the very best and safest quality ingredients go...

FAQ

Does this outbreak impact product availability?

We are confident in the stock levels of our chicken product range in all markets, at least for the time being and we will do everything we can to ensure...

FAQ

Where does ZIWI source its chicken from for its chicken-based dog and pet food?

Our recipes do not use eggs from the farm with the outbreak and we source all our chicken ingredients from farms in the North Island.

FAQ

Can I trust that my dog/cat will be safe eating ZIWI chicken-based products?

Yes, absolutely. The avian flu outbreak does not affect ZIWI products at all. Our recipes do not use eggs from the farm with the outbreak and we source all our...