What is Route Green Package Protection?

Route's Green Package Protection is a tracking service that guarantees safe delivery of your packages by protecting them against loss, theft, or damage. Route helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. 
What is carbon neutral shipping?
Route is covering the cost to neutralize shipping emissions when you add Green Package Protection to your cart at checkout. Green Package Protection shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action- no action required.
How does Route’s carbon neutral shipping work?
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize emissions. Every time you add Route Package Protection to your order, Route donates to support an agroforestry initiative that removes CO2 from the air and promotes a flourishing ecosystem. 
How does Route process refunds or reorders?       
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes.  
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
In both cases, the Route Premium cost will not be refunded. Please click the link here to review this policy.
What are Route’s Terms and Conditions? 
View Route’s terms and conditions.
Is Route a licensed insurance company?
Yes, Route is a licensed insurance company partnered with SEG Insurance Ltd.  
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