FAQ

FAQ

How do you minimise pathogenic bacteria in your recipes?

For our air-dried products we use a modern take on centuries old meat preserving techniques. Our dual stage Z-TWINTECH® technology removes pathogens with the movement of air. Air-drying is substantially...

FAQ

Where can I find my order status and tracking information?

You will receive a confirmation email after placing your order as well as a tracking information email once it ships. If you have not received either of these emails, please...

FAQ

What is Route Green Package Protection?

Route's Green Package Protection is a tracking service that guarantees safe delivery of your packages by protecting them against loss, theft, or damage. Route helps cover your order in the event that...

FAQ

How do I file a claim with Route Green Package Protection?

You can file a claim with Route if your order is lost, damaged or stolen and you purchased Route Package Protection with your order. File a claim here. You may file...

FAQ

What if I don't purchase Route Green Package Protection?

Route Package Protection is an optional service available for purchase at checkout (*for one-time purchases and first order of a subscription only) to enhance the security of your order during transit. This service ensures...

FAQ

What if I purchased Route Green Package Protection by mistake?

If you purchased package protection in error, contact our customer care team as soon as possible.  Package protection may be cancelled and refunded if the order has not left our warehouse.  If...

FAQ

Where are your foods made?

ZIWI Peak foods are made in New Zealand in our own state of the art kitchens.