FAQ

Once opened, how quickly should your products be used?

We recommend you feed our food before the printed Best Before date. Dry recipes should be used within 8 weeks of opening the bag. Dr food should be stored in...

FAQ

What is the shelf life (unopened) of ZIWI products?

Air-dried Food Recipes: 21 months* Air-dried Treats Recipes: 21 months* Steam & Dried Food Recipes: 21 months* Moist/Canned Recipes: 36 months* Freeze-dried Booster Recipes: 21 months*  Chews: 24 months* *From...

FAQ

What's changed with your new Peak Originals recipes?

We have increased the amount of organ and superfood and included greater organ variety. Apple pomace is now used as a natural binder to reduce crumbling. Our recipes are still...

FAQ

Who is your official distributor and online retailer in China?

Hangzhou Quentin Digital Technology Co. Ltd is ZIWI’s official e-commerce distribution partner for online ZIWI Flagship Stores on Tmall and JD.com in mainland China. When purchasing ZIWI Peak online, we strongly...

FAQ

What is the difference between your dry and canned recipes?

The foundation of ZIWI Peak's air-dried and wet recipes are the same ─ both are rich in New Zealand sourced protein and low in carbohydrate. The main difference is moisture...

FAQ

What is the digestibility of your recipes and how is it determined?

ZIWI Peak recipes are highly digestible. Digestibility is calculated by measuring the amount of calories and nutrients consumed and the amount of calories and nutrients excreted in the pet's stool.

FAQ

What does complete and balanced mean?

ZIWI Peak air-dried and canned recipes are complete and balanced ─ meaning they meet all the daily nutritional requirements your pet needs

FAQ

Have you ever had any recalls?

No, ZIWI has never had any recalls or product withdrawals.