FAQ

What is cartilage and why has it been added?

Cartilage is a strong, flexible connective tissue that protects joints and bones. It contains beneficial amounts of both glucosamine and chondroitin to promote joint health and reduce stiffness and joint...

FAQ

What is beef spleen and why has it been added?

Beef spleen has been known to be effective in helping pets suffering from digestive upset, weight loss, and muscle loss. It’s also great for sensitive stomachs! It is a low...

FAQ

What is apple pomace and why did you add it?

The apple pomace used in our ZIWI Peak recipes comes from human-grade, non-GMO apples grown in Germany and are free of plant growth regulator. Apple pomace essentially is what’s left behind...

FAQ

Are any ingredients being removed?

In our continued mission to improve, a few ingredients have been removed from select ZIWI Peak air-dried recipes. Selenium yeast has been removed from our air-dried mackerel & lamb recipe...

FAQ

Which recipes will these new ingredients be in?

Our air-dried beef recipes have been improved with added beef spleen and beef cartilage. Lamb spleen and lamb cartilage have been added to our air-dried lamb, tripe & lamb (for...

FAQ

How can I manage delivery of my order?

Once your order departs from our warehouse, liability is placed in the hands of the carrier, either UPS, USPS, or FedEx. If you would like to hold your delivery at...

FAQ

What if I did not receive my order?

If you have not received your order, please refer to your order confirmation to ensure the correct address was listed. Confirm that your order has been delivered according to your...

FAQ

How long can ZIWI Peak dry food sit in my pet’s dish?

If you choose to leave food in your pet’s bowl, be aware it may be exposed to bacteria and could spoil or become stale the longer it’s left out. We...