How can I manage delivery of my order?
Once your order departs from our warehouse, liability is placed in the hands of the carrier, either UPS, USPS, or FedEx. If you would like to hold your delivery at...
FAQ
How can I manage delivery of my order?
Once your order departs from our warehouse, liability is placed in the hands of the carrier, either UPS, USPS, or FedEx. If you would like to hold your delivery at...
What if I did not receive my order?
If you have not received your order, please refer to your order confirmation to ensure the correct address was listed. Confirm that your order has been delivered according to your...
FAQ
What if I did not receive my order?
If you have not received your order, please refer to your order confirmation to ensure the correct address was listed. Confirm that your order has been delivered according to your...
How long can ZIWI Peak dry food sit in my pet’s...
If you choose to leave food in your pet’s bowl, be aware it may be exposed to bacteria and could spoil or become stale the longer it’s left out. We...
FAQ
How long can ZIWI Peak dry food sit in my pet’s dish?
If you choose to leave food in your pet’s bowl, be aware it may be exposed to bacteria and could spoil or become stale the longer it’s left out. We...
Once opened, how quickly should your products b...
We recommend you feed our food before the printed Best Before date. Dry recipes should be used within 8 weeks of opening the bag. Dr food should be stored in...
FAQ
Once opened, how quickly should your products be used?
We recommend you feed our food before the printed Best Before date. Dry recipes should be used within 8 weeks of opening the bag. Dr food should be stored in...
What is the shelf life (unopened) of ZIWI produ...
Air-dried Food Recipes: 21 months* Air-dried Treats Recipes: 21 months* Moist/Canned Recipes: 36 months* Freeze-dried Booster Recipes: 21 months* Chews: 24 months* *From date of manufacture (Please refer to “Best...
FAQ
What is the shelf life (unopened) of ZIWI products?
Air-dried Food Recipes: 21 months* Air-dried Treats Recipes: 21 months* Moist/Canned Recipes: 36 months* Freeze-dried Booster Recipes: 21 months* Chews: 24 months* *From date of manufacture (Please refer to “Best...
What's changed with your new Peak Originals rec...
We have increased the amount of organ and superfood and included greater organ variety. Apple pomace is now used as a natural binder to reduce crumbling. Our recipes are still...
FAQ
What's changed with your new Peak Originals recipes?
We have increased the amount of organ and superfood and included greater organ variety. Apple pomace is now used as a natural binder to reduce crumbling. Our recipes are still...
Who is your official distributor and online ret...
Haiji Pet Trading Co., Ltd & Hangzhou Quentin Digital Technology Co. Ltd. are the official ZIWI Peak® distribution partners in mainland China. Haiji & Quentin’s authorised online retailers/Channels & ZIWI® Flagship...
FAQ
Who is your official distributor and online retailer in China?
Haiji Pet Trading Co., Ltd & Hangzhou Quentin Digital Technology Co. Ltd. are the official ZIWI Peak® distribution partners in mainland China. Haiji & Quentin’s authorised online retailers/Channels & ZIWI® Flagship...
What is the difference between your dry and can...
The foundation of ZIWI Peak's air-dried and wet recipes are the same ─ both are rich in New Zealand sourced protein and low in carbohydrate. The main difference is moisture...
FAQ
What is the difference between your dry and canned recipes?
The foundation of ZIWI Peak's air-dried and wet recipes are the same ─ both are rich in New Zealand sourced protein and low in carbohydrate. The main difference is moisture...
