FAQ

I am feeding my pet a discontinued recipe. Where can I buy the remaining inventory?

We encourage checking shop.ziwipets.com, Amazon, and Chewy. You can also utilize our store locator on our website to contact local retailers in your area to determine their availability of discontinued...

FAQ

Why did the fat decrease?

ZIWI’s goal of updating our air-dried recipes is to deliver more nutrition and health to dogs and cats. In some of the cases where we added more organ meat or...

FAQ

How can I compare the nutrient levels of the new recipes to the old recipes?

Please reach out to our friendly customer care team and they will be able to assist you!

FAQ

Why did you remove lecithin from air-dried chicken?

We’ve always used lecithin in ZIWI recipes as it’s a great source of linoleic acid. However, poultry naturally contains high levels of this essential fatty acid, so adding lecithin to our...

FAQ

Did your previous recipes lack B2 and B6?

No, our previous recipes already had sufficient levels of these ingredients, but we have changed the meat & organ ratios. Because we believe in peak nutrition, we need to ensure...

FAQ

What is riboflavin & pyridoxine hydrochloride and why has it been added?

Riboflavin is another name for vitamin B2 and is essential for metabolic energy production. Pyridoxine hydrochloride is another name for vitamin B6 and is required for utilization of energy in...

FAQ

Will the air-dried recipes continue to be 96% meat, organs, and New Zealand green-lipped mussels?

Yes, all our air-dried recipes will remain 96% meat, organs, and New Zealand green-lipped mussels.

FAQ

What are Chicken necks and why have they been added?

Chicken Necks are the whole necks of chickens, including the spine, trachea, connective tissues, and muscle meat. They are loaded with calcium, chondroitin, glucosamine, and omega-3 fatty acids to help...