How can I be notified about promotions?
The best way to find out about our promotions and discount codes is by signing up for our newsletter! You can do so at the bottom of any page on...
FAQ
How can I be notified about promotions?
The best way to find out about our promotions and discount codes is by signing up for our newsletter! You can do so at the bottom of any page on...
Why is my discount code not working?
If your discount code is not applied, an error message will display on the checkout page. Your code may not apply if you have used it previously, or if it...
FAQ
Why is my discount code not working?
If your discount code is not applied, an error message will display on the checkout page. Your code may not apply if you have used it previously, or if it...
When should I receive my order?
Once shipping is confirmed, please allow 5 - 7 business days for delivery. We will attempt to notify you at the provided email address if we believe your order is...
FAQ
When should I receive my order?
Once shipping is confirmed, please allow 5 - 7 business days for delivery. We will attempt to notify you at the provided email address if we believe your order is...
FAQ
We ship orders within the continental US only (excludes Alaska & Hawaii). We cannot ship to APO addresses.
What if my order arrives damaged?
Once your order departs from our warehouse, liability is transferred to the carrier who is delivering your shipment. If your order arrives damaged, please file a claim with the carrier...
FAQ
What if my order arrives damaged?
Once your order departs from our warehouse, liability is transferred to the carrier who is delivering your shipment. If your order arrives damaged, please file a claim with the carrier...
How can I cancel or edit my order?
Once we begin processing an order, it can be difficult to edit or cancel it. If you would like to cancel or edit, please contact us as soon as possible....
FAQ
How can I cancel or edit my order?
Once we begin processing an order, it can be difficult to edit or cancel it. If you would like to cancel or edit, please contact us as soon as possible....
What does Guaranteed Analysis (GA) on the back ...
As a pet food producer, ZIWI is required to provide the nutrient profile of all our products, this is called a Guaranteed Analysis (GA). The guaranteed analysis is required to...
FAQ
What does Guaranteed Analysis (GA) on the back of the product packaging mean?
As a pet food producer, ZIWI is required to provide the nutrient profile of all our products, this is called a Guaranteed Analysis (GA). The guaranteed analysis is required to...
Can I freeze ZIWI Peak recipes?
We do not recommend freezing or refrigeration of our air-dried recipes. When frozen or refrigerated food is placed at room temperature, moisture often condenses on the surface of the food,...
FAQ
Can I freeze ZIWI Peak recipes?
We do not recommend freezing or refrigeration of our air-dried recipes. When frozen or refrigerated food is placed at room temperature, moisture often condenses on the surface of the food,...