FAQ

How can I update shipping or billing information?

Shipping and billing information for subscription orders can be updated in your customer account by clicking the "Manage Subscription" button. You may adjust your shipping address, billing address, and payment...

FAQ

Can I modify delivery of my subscription?

Yes! You can adjust the date your recurring order is placed by logging into your customer account and selecting "Manage Subscriptions". You can also skip an upcoming delivery date or...

FAQ

Can I modify terms in my subscription?

Yes! Through your customer account, you can add and remove products from your subscription, modify quantities, and add one-time items to your subscription. Please note that one-time purchase items will...

FAQ

Will I be notified before my next recurring order?

Yes! You will receive an email 5 days before your recurring order is automatically placed. Be sure to make any needed adjustments to your order within 24 hours of receiving...

FAQ

What if an item in my subscription is out of stock?

If an item in your subscription is out of stock, we will attempt to notify you at the email address listed on your subscription order. You will have the option...

FAQ

What products are eligible for subscription?

Due to ongoing supply chain challenges, products eligible for subscription depend on stock levels. At this time, subscriptions are offered on all dog air-dried products (certain sizes limited as applicable),...

FAQ

How can I use a discount?

Discount codes (also referred to as promo codes) can only be applied on the checkout page. If a code is applied correctly, you will see the applicable discount applied to...

FAQ

What are your policies for your discount code use?

Terms and conditions vary for each discount code and can be found here.