FAQ

When do I have to request a return?

Return requests must be submitted within 45 days of your order placement date.

FAQ

Why should I create a customer account?

You can save your shipping information for a streamlined checkout experience. Order status and tracking information are also stored within the customer account dashboard so you don't need to search...

FAQ

What if I forgot the password to my customer account?

You can select "Forgot your password?" on the account sign in page which will prompt an email to be sent with instructions on how to reset your password. If you...

FAQ

How do I create a customer account?

You can create a customer account by navigating to the account icon in the upper right corner of our website (between the search and cart icons). You can also navigate...

FAQ

What are the benefits of subscribing to products?

Products ordered through a subscription will automatically receive a Subscribe & Save discount of 5% off. Subscribing also saves you time by eliminating the need for you to re-order products...

FAQ

How can I update shipping or billing information?

Shipping and billing information for subscription orders can be updated in your customer account by clicking the "Manage Subscription" button. You may adjust your shipping address, billing address, and payment...

FAQ

Can I modify delivery of my subscription?

Yes! You can adjust the date your recurring order is placed by logging into your customer account and selecting "Manage Subscriptions". You can also skip an upcoming delivery date or...

FAQ

Can I modify terms in my subscription?

Yes! Through your customer account, you can add and remove products from your subscription, modify quantities, and add one-time items to your subscription. Please note that one-time purchase items will...