FAQ

When should I receive my order?

Once shipping is confirmed, please allow 5 - 7 business days for delivery. We will attempt to notify you at the provided email address if we believe your order is...

FAQ

Where do you ship to?

We ship orders within the continental US only (excludes Alaska & Hawaii). We cannot ship to APO addresses.

FAQ

What if my order arrives damaged?

Once your order departs from our warehouse, liability is transferred to the carrier who is delivering your shipment. If your order arrives damaged, please file a claim with the carrier...

FAQ

How can I cancel or edit my order?

Once we begin processing an order, it can be difficult to edit or cancel it. If you would like to cancel or edit, please contact us as soon as possible....

FAQ

What does Guaranteed Analysis (GA) on the back of the product packaging mean?

As a pet food producer, ZIWI is required to provide the nutrient profile of all our products, this is called a Guaranteed Analysis (GA). The guaranteed analysis is required to...

FAQ

Can I freeze ZIWI Peak recipes?

We do not recommend freezing or refrigeration of our air-dried recipes. When frozen or refrigerated food is placed at room temperature, moisture often condenses on the surface of the food,...

FAQ

Is there any bone included in the ZIWI Peak?

Yes, on average 3% finely ground bone is included in each recipe. 

FAQ

I am feeding my pet a discontinued recipe. Where can I buy the remaining inventory?

We encourage checking shop.ziwipets.com, Amazon, and Chewy. You can also utilize our store locator on our website to contact local retailers in your area to determine their availability of discontinued...