FAQ

What if I purchased Route Green Package Protection by mistake?

If you purchased package protection in error, contact our customer care team as soon as possible.  Package protection may be cancelled and refunded if the order has not left our warehouse.  If...

FAQ

Where are your foods made?

ZIWI Peak foods are made in New Zealand in our own state of the art kitchens. ZIWI Peak recipes are formulated by our nutrition council of veterinarians and animal nutritionists...

FAQ

What are New Zealand Green-lipped mussels?

The New Zealand Green-lipped Mussel is exclusive to New Zealand and is a natural source of omega 3 fatty acids, which helps support skin and coat health. All ZIWI Peak...

FAQ

Will ZIWI Peak be suitable for my kitten, puppy or senior pets?

At ZIWI we take pride in crafting recipes that meet the AAFCO nutrient profiles for all life stages, ensuring that your pets get the best nutrition at every age. ZIWI...

FAQ

What is the white coating on your air-dried food?

Due to the 100% natural meat ingredients used in our recipes, the natural fat sometimes rises to the surface – appearing as a thin coating called fat bloom.  It may...

FAQ

Can I use discount codes on subscription orders?

Discount codes cannot be applied to any subscription order unless clearly specified in the terms & conditions of the promotion.

FAQ

How can I pay using Shop Pay Installments?

If you would like to pay for your order in Shop Pay Installments, select the Shop Pay payment option at checkout. Shop Pay Installments can only apply to orders totaling...

FAQ

What is Shop Pay Installments? (Buy Now, Pay Later)

Shop Pay Installments is a payment option commonly known as "Buy Now, Pay Later". Rather than paying for your order all at once, you can pay the total amount in...